Refund policy

Return and refund policy

At Jill Morris handmade, we want you to be happy with your purchase.

Change-of-mind returns

You can cancel your order before delivery or within 14 days after receiving your bag, without giving a reason. Email jill.morris1@outlook.com with your order number and a clear statement that you wish to cancel.

You must send the item back within 14 days of telling us you wish to cancel. You are responsible for return postage for change-of-mind returns. We recommend keeping proof of postage.

Return address:
33 Langdale Road
Carcroft
Doncaster
DN6 8Qw

Please package your bag securely. You may inspect it as you would in a shop. We may reduce your refund for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and function.

Refunds

If you cancel your entire order, we will refund the purchase price and any standard delivery charge paid.

We will issue your refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Refunds will be made to your original payment method, without a refund fee.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact jill.morris1@outlook.com so we can arrange an appropriate remedy. We will cover reasonable return postage where goods are faulty, damaged or not as described.

Your statutory rights are unaffected. The change-of-mind return deadline does not limit your rights concerning faulty goods.